University of Strathclyde Library
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Suggestions, comments and complaints in the University Library |
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The University Library undertakes to
consult users, for example by meeting with Library Representatives,
conducting regular surveys of user opinion and providing a Suggestions,
Comments and Complaints facility as detailed below. If there is a matter
of concern to you that you wish us to address, we would ask to you to
follow the
following procedure:
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1) Inform member of library staff concerned |
In the first instance, an informal complaint to the
relevant member of library
staff concerned should be undertaken. If you feel that the matter has
not been dealt with adequately in this way, you should raise the issue
at another level. |
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2) Speak to Head of Division or equivalent |
The member of Library staff who is your first line of
contact will be able to summon or put you in contact with the Division
Head responsible for the part of the Library to which your concern relates.
After 5pm in term time, or on the weekend, the staffing of the Library is
reduced, and it may well be difficult to put you immediately in contact with
a Head of Division or their equivalent. However, there is always
a professional member of staff available at such times, and they may be
consulted in the absence of the relevant Head of Division. |
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3) Contact Director
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If you have exhausted the steps outlined above, you can
communicate with the Acting Director of Library Services, Michael Roberts. An
electronic communication from the link on this page will be understood as a
statement of a significant concern which you wish the University Library to address
formally at Director level. In so doing, please give a valid email address and
state the status of your membership of the Library: Contact the Acting Director of Library Services University of Strathclyde. |
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